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Warranty and Lifetime Warranty

All Flybikes products are warrantied from workmanship defects for a period of two years, and every warranty request is handled on a case-by-case basis.

Lifetime Warranty

Some of our products (frames, forks, bars, stems, alumminum pedals, Magneto and brakes) are insured from workmanship defects for life. Registering these products is needed in order to guarantee your lifetime warranty. You can do it by filling out the form below.

 

Flybikes Lifetime Warranted products are insured under the following cases:

 

1. FRAMES, FORKS, BARS

Cracked welds & tubes

 

2. CRANKS

Cracked arms & spindle

Bent arms & spindle

Spindle twisted

 

3. STEMS

Cracked body

Deformed body

 

4. ALUMINUM PEDALS

Cracked body & spindle

Bent body & spindle

 

5. MAGNETO

Cracked shell, axles & driver

Bent axles & bolts

Bearings

 

6. BRAKES

Cracked arms

Snapped cables and Springhanger spring

 

Flybikes guarantees the replacement of these products at no additional cost if it bends, cracks or breaks under “normal riding conditions”. These conditions are defined as “using the bicycle within your own capabilities”, and Flybikes’ reserves the right to decide which requests meet this criteria.

 

This warranty does not cover:

Damage to the product that is caused by an outside actor, like a car or an earthquake.

Damages such as dented or bent tubes, damaged bearings, stripped threads, normal wear or anything other than defects in manufacturers’ workmanship.

Damages resulting from modifying this product in a questionable manner. This includes modifications not approved by Flybikes and not performed by a professional bike mechanic.

 

Flybikes’ warranty is not responsible for the finish of the product, like raw frames and parts, as they are not a manufacturer problem.

 

How do we study each warranty request

The procedure to determine the warranty granting has 3 steps: 

We will ask for all the audiovisual material needed to analyze the problem so our technical department can study the case. In case of breakages or damages during shipping, pictures of the packages are needed to process the warranty.

In case that a manufacturing problem is found through the videos or pictures, the customer will have to send us the damaged product or evidence that they have destroyed it, so no one can use it anymore.

Otherwise, if it’s not possible to find a manufacturing problem from the media, the customer has to send to us the product and we will take a deeper look at it.

When checked that there is a manufacturing defect, our lifetime warranty covers all shipping costs. Then, a new product will be sent in replacement. 

 

Flybikes also reserves the right to exchange a damaged product with an alternate model that is believed to be a more suitable replacement.

Note: In case you bought our product in one of our dealers' shops, you will have to send them the information (name, receipt, pictures) and ask the dealer to contact us.

 

Register your warrantied product below or fill out and e-mail a copy of the warranty card with a copy of the original receipt within 30 days of purchase to [email protected]

If you have any problems during this procedure, feel free to email us at [email protected]


Warranty registration

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