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Warranty and Lifetime Warranty

All Flybikes products are warrantied from workmanship defects for a period of two years, and every warranty request is handled on a case-by-case basis.

Lifetime Warranty

Some of our products (frames, forks, bars, stems, alumminum pedals, Magneto and brakes) are insured from workmanship defects for life.

 

Flybikes Lifetime Warranted products are insured under the following cases:

 

1. FRAMES, FORKS, BARS

Cracked welds & tubes

 

2. CRANKS

Cracked arms & spindle

Bent arms & spindle

Spindle twisted

 

3. STEMS

Cracked body

 

4. ALUMINUM PEDALS

Cracked body & spindle

Bent body & spindle

 

5. MAGNETO

Cracked shell, axles & driver

Bent axles & bolts

Bearings

 

6. BRAKES

Cracked arms

Snapped cables and Springhanger spring

 

Flybikes guarantees the replacement of these products at no additional cost if it bends, cracks or breaks under “normal riding conditions”. These conditions are defined as “using the bicycle within your own capabilities”, and Flybikes’ reserves the right to decide which requests meet this criteria.

 

This warranty does not cover:

Damage to the product that is caused by an outside actor, like a car or an earthquake.

Damages such as dented or bent tubes, damaged bearings, stripped threads, normal wear or anything other than defects in manufacturers’ workmanship.

Damages resulting from modifying this product in a questionable manner. This includes modifications not approved by Flybikes and not performed by a professional bike mechanic.

 

Flybikes’ warranty is not responsible for the finish of the product, like raw frames and parts, as they are not a manufacturer problem.

 

How do we study each warranty request

If a warranty issue is suspected, please send an email to the Flybikes Support Team: [email protected].

Make sure to include your name, order number/receipt/proof of purchase, phone number, photos of items to be covered under warranty and reason for warranty coverage.

If warranty is approved, Flybikes will decide if item(s) will be repaired or replaced. Some items may be requested to be returned to Flybikes before replacement item(s) is/are sent or repaired.

In case the warranty is granted, our lifetime warranty covers all shipping costs.

Faults/damages that are the result of improper assembly or misuse of products, lack of maintenance or incorrect use, negligence or alteration of the product will not be accepted as valid warranty claims.

Tires, inner tubes, brake pads, as well as products that are, due to their use, subject to normal wear and tear are not covered by warranty.

If we find that the problem is due to misuse or neglect, we reserve the right to charge you for the repair and the return of the product.

Any item returned without Flybikes approval will not be considered for warranty.

Flybikes also reserves the right to exchange a damaged product with an alternate model that is believed to be a more suitable replacement.

Note: In case you bought our product in one of our dealers' shops, you will have to send them the information (name, receipt, pictures) and ask the dealer to contact us.

 

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